Shipping policy
Shipping Policy
At The Balcony Garden, we're proud to offer free standard shipping on all orders delivered within the United States — with the only exceptions being Hawaii and Alaska. There are no minimums and no codes to enter; free shipping is applied automatically at checkout for every eligible address.
Your order is shipped from our US warehouse, so you can expect reliable domestic delivery without the wait or cost of international freight.
Our free shipping policy came into effect on Friday 5th June 2026.Â
Where We Ship
We offer free standard shipping to all US states except Hawaii and Alaska for online orders only.
Unfortunately, we are currently unable to deliver to Hawaii or Alaska. If your delivery address is in either state, we won't be able to process the order.
Dispatch & Delivery Times
Once you place your order, you'll receive an email confirmation with your order details. Orders are typically dispatched within 1–2 business days, and you'll receive tracking information as soon as your order leaves our warehouse.
Delivery times vary depending on your location and the size of your order:
- Smaller items shipped via standard parcel carrier generally arrive within 3–7 business days.
- Larger or heavier pots and planters shipped by freight or common carrier generally arrive within 5–10 business days.
These timeframes are estimates from the date of dispatch and may vary during peak periods or due to factors outside our control, such as carrier delays or weather.
What to Expect on Delivery
- Curbside / threshold delivery. Delivery is to the curbside or first dry threshold only and does not include unpacking, placement, or removal of any packaging from the site.
- Heavy items. Some of our products are heavy or difficult to handle. We recommend arranging an extra set of hands on the day of delivery.
- Larger and fragile ranges. For our larger and more fragile ranges — including the Bad Names and Terra Botanica pots — we take extra care with packaging. Each pot is securely packed to ensure safe and stable transport. Please inspect these items carefully on arrival.
Address Requirements
Please provide a complete physical street address at checkout. We are unable to deliver to PO Boxes, as our items ship via parcel and freight carriers that require a physical delivery address. If a PO Box is provided, we'll need to contact you for a physical address before we can dispatch your order.
Inspecting Your Order
Please inspect your order at the time of delivery. If any item arrives damaged, or your order is incomplete, notify us in writing at info@thebalconygarden.co within 48 hours of delivery, including photos where possible, so we can resolve the issue quickly.
Missed Deliveries & Re-Delivery
If a delivery scheduled on a pre-arranged date cannot be completed because the recipient is not available to accept it, a second delivery attempt can be arranged at an additional cost. The customer will be responsible for any extra charges The Balcony Garden incurs for the re-delivery. We will send you proof of the costs, which you will need to pay before the re-delivery is booked.
Questions
If you have any questions about your delivery or need help with an order, please contact us at info@thebalconygarden.co.
The shipping rates and conditions on this page supersede all previous rates and conditions listed on our website, social media, print media, and anything else previously released by The Balcony Garden.