Frequently Asked Questions
Find answers to our frequently asked questions below.
What's your return policy?
While we will try our best to make changes to any order, orders cannot be changed once they have been picked and/or packed. We do not offer returns for a change of mind. Please choose wisely.
What are the pots made of?
Our Willow and Slugg Ranges are made from a strong, waterproof, and lightweight polyresin-fibreglass blend, while the Bad Names Range features unique, wood-fired clay pots. All are perfect for indoor and outdoor use.
Is it safe and convenient to order pots online?
Ordering online is easy and secure. We take great care in packaging our pots to ensure they arrive safely and in perfect condition.
Are the pots handmade?
Yes! All of our pots are handmade. Products may have slight imperfections and colour variations.
What happens if my pots arrive damaged?
We’ve 100% got your back. If your pots arrive damaged, simply get in touch with us within 24 hours and we’ll either refund you or send you a replacement.
Does the delivery include unpacking, product placement, and rubbish removal?
No, The Balcony Garden nor any third-party courier service is responsible for unpacking, product placement or rubbish removal.
How is my order packaged?
Depending on the size of your order it will arrive in boxes or on a pallet.
Where do you ship to?
We ship to all states in the US, excluding Alaska and Hawaii.
How do I 'pot-up' my plants?
It’s super easy. Simply follow these instructions.
Are there any benefits for first-time customers?
First-time customers enjoy a 15% discount on their initial order. Simply sign up to access this exclusive offer.
Can they be used indoors and out?
Yes, all of our pots are tested for durability in all weather conditions—rain, hail, sun, and snow—and are perfectly suited for outdoor use. They also look fantastic indoors.
Are there any benefits for first-time customers?
First-time customers enjoy a 15% discount on their initial order. Simply sign up to access this exclusive offer.
How do I stop water leaking out the base of the pot?
To prevent water from leaking indoors, place a pot tray beneath your plant inside the pot. You can find these trays at your local hardware store or nursery.
Do they have drainage holes?
Yes, each Willow and Slugg pot features two 30mm drainage holes to prevent water buildup. Pots in the Bad Names Range also come with drainage holes to ensure your plants stay healthy.
Are they waterproof?
Our entire range of pots are not suitable for holding water.
Can I paint my pots?
We strongly advise not to paint your pots. Doing so will void the warranty.
How many bags of potting mix do I need?
Check out our guide to how many bags of potting mix you'll need. This is an approximate guide based on a 25L bag.
Still have questions?
Get in touch with our team directly or speak to one of our staff - info@thebalconygarden.co